![lucid car interior lucid car interior](https://media.hagerty.com/media/wp-content/uploads/2020/09/lucid-air-interior-01-scaled.jpg)
Finally, a ticket will be created that assigns a corrective action to an individual, with a two-week SLA.The company won’t find much traffic in its way.
#LUCID CAR INTERIOR SOFTWARE#
After that, a ticket will be created in Jira Software with a post-mortem, including a prompt to identify and analyze the root cause. Once the issue is resolved, a timeline of the incident will be documented in Confluence, including details about how long the incident took to resolve and a record of those involved. Next, internal stakeholders will be added to a chatroom to communicate with the team and externally with customers.
![lucid car interior lucid car interior](https://i.pinimg.com/originals/c4/96/1c/c4961c4370880accaf50a99e93a3179c.jpg)
Customers will stay informed through a status page, and an announcement will be posted on the customer portal of Jira Service Management for those seeking help. This will trigger the on-call team through a solution like Opsgenie. First, an incident will be created in Jira Software, from either a monitoring system or an individual. Looking forward, Laurent has plans to implement a traditional incident management process – common in the automotive industry – using Atlassian. Resolving incidents faster - and learning from them
![lucid car interior lucid car interior](https://cdn.motor1.com/images/mgl/x71Pw/s3/lucid-air-interior.jpg)
Using a combination of Smartsheet and Confluence that are linked in the tickets, hiring managers now have visibility to self-serve and to see where their employees are in the on-boarding process at any time in the dashboard. Their HR system automatically creates a ticket in Jira Service Management, which creates sub-tickets for all the assets a new hire might need, such as laptops and credentials. For example, due to the rapid employee growth necessary to propel the company forward, hiring managers needed an easy way to request and track new-hire processes, so Laurent’s team developed a fully integrated on-boarding process.
![lucid car interior lucid car interior](https://electrek.co/wp-content/uploads/sites/3/2017/02/p1240804.jpg)
Since the creation of the first help desk, Jira Service Management has been adopted by business teams like HR, Legal and Purchasing. That volume of tickets also showed them that they needed to start pulling data to understand how they could improve their processes. This solution has been quite successful and well-adopted – just six months in, there were 4,000 tickets in the system. First, he established an IT service desk with Jira Service Management, which covers the company’s service desk, facilities, and security. With this in mind, Laurent has implemented and standardized Atlassian across the organization. Lucid’s success hinges on the power of secure and efficient cross-functional collaboration, and Atlassian is helping teams achieve a culture of visibility with a dynamic Enterprise Service Management solution. He frequently meets with team managers to understand their roadmap and will align his team to make sure every department is successful. Laurent views his role as enabling his company to succeed in its goals, through the organization of the Atlassian environment. Lucid was already using Atlassian when they hired Laurent, an Atlassian Administrator with over a decade of experience working with the toolset and executing deployments to drive value across entire organizations. “That’s a hugely positive aspect for me and my customers because I can ensure the best SLA possible.” “With Atlassian Cloud, I’m not waking up in the middle of the night because a node in the data center was down,” says Laurent. Since all of its software is built and maintained in the cloud, adopting Atlassian’s cloud solutions for project collaboration across the business was the obvious choice to ensure compliance and unwavering software availability. Like other companies building Internet-connected “things,” Lucid Motors is both a product designer and manufacturer, as well as a SaaS company.